top of page
-
How can i return an item?How to return and items/s. You can return an item or items by post to our warehouse using Hermes or Parcelforce. Please check their website for current prices which vary according to weight and size of parcel. It is payable by you as we do not offer a free returns service. Please send us your, name, delivery address and order number by e-mail and in the parcel to help us process it quicker. Returns should be sent to SISO 3 Bleamore End Broughton Milton Keynes MK10 9NN
-
How many day do i have to return the order?You can return your online order within 28 days of receiving your goods
-
How much does it cost to return an tiem?Please check prices with Hermes or parcel force, it is payable by you as we do not offer a free returns service.
-
How long does the return process take?It takes 3-5 days depending on which postage package you choose, for your package to reach our warehouse in UK and we try to process your return within 48 hours after arriving. We keep you posted via email on the progress and your refund.
-
When will i get my refund?Once we've received the item(s) at our warehouse, we will process your return. From the moment we refund you, your bank still needs to process it. The amount of time this takes differs per bank and payment method but takes approximately 14 days - see timeline below. We'll refund the same method you used to pay. The process timeline: 1. Shipment to warehouse: 3-5 business days 2. Processing package: 1 business day 3. Refund processed by bank: - Credit/debit card: max 14 business days - Apple Pay & Google Pay (available in the adidas app): max. 14 days - PayPal: max 3 business days 4. Refund will be paid the same way the purchase was made.
bottom of page